iTeachWise LLC Sub-processor List
Third-party providers that may process information to operate iTeachWise.
| Provider | Purpose | Data accessed | Region |
|---|---|---|---|
| Neon (Neon, Inc.) | Managed Postgres database | Account data, saved content, and service telemetry | United States (AWS us-east) |
| Replit, Inc. | Application hosting, secrets, build and deploy infrastructure | System data in transit and encrypted secrets at rest | United States |
| Anthropic | Claude AI model API for content drafting | Prompts and inputs needed to generate a response | United States |
| OpenAI (including access through Replit gateway where applicable) | AI model API for content drafting and narration | Prompts and inputs needed to generate a response | United States |
| xAI | AI model API for content drafting | Prompts and inputs needed to generate a response | United States |
| Stripe | Payment processing for paid plans | Billing contact and opaque customer ID; not card numbers | United States |
| SendGrid (Twilio) | Transactional email | Recipient email, message body, and send metadata | United States |
| Google LLC | Optional Google sign-in and Classroom integration | Email, profile basics, and opted-in Classroom metadata | United States / global |
| Cloudflare | Edge delivery and security protection when enabled | Request metadata, IP address, and headers | Global edge |
AI provider practices
Production uses Anthropic, OpenAI (often through the Replit gateway), and xAI. iTeachWise LLC does not train its own models on customer content and does not authorize providers to train on API inputs or outputs. Under current direct providers' standard API terms, API content is not used for training without explicit permission. Those terms generally permit retention for up to 30 days for abuse and safety monitoring. Retention through a gateway, and retention for feature-specific, legal, or safety reasons, may differ.
Data retention and deletion
Account information and saved content are retained while an account is active and as needed to operate the service. Users can delete content or request account deletion. Limited records may remain where needed for security, legal, fraud-prevention, and accounting purposes.
Frequently asked questions
Is API content used to train AI models?
iTeachWise LLC does not train its own models on customer content and does not authorize its AI providers to train on API inputs or outputs. Current direct providers' standard API terms state that API content is not used for training without explicit permission.
How long can AI providers retain API content?
Direct providers' standard API terms generally permit retention for up to 30 days for abuse and safety monitoring. Retention through a gateway, and retention for feature-specific, legal, or safety reasons, may differ. iTeachWise LLC does not represent that it has a zero-data-retention agreement.
How can I ask a privacy question?
Contact iTeachWise LLC at support@iteachwise.com. Our business location is Dover, Delaware, United States.